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Shipping Questions

I just placed an order, when will it be shipped?
Please allow 1 - 3 business days processing for your order to ship out, average shipping times are 3 - 5 business days.
Tracking numbers are updated 1 - 5 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at support@castlebeard.com

I am not satisfied with my order, can it be returned? What if there is an issue with my item?
Please see our Returns and Exchanges Page.

Can I cancel my order?
You must cancel your order within 24 hours for the cancellation to be effective and your refund processed.

I entered an incorrect address what do I do?
If you have misspelled or auto filled in a incorrect address, simply send the correct address to support@castlebeard.com with your name and order number. We can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect address submission.

How long does shipping take?
Shipping times vary by distance and carrier options. 

I have a question that wasn't answered, can you please help?
Please send us an email at support@castlebeard.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and explain the problem clearly, Thank You.

 

Product Questions

1. What can I expect from Castlebeard Beard Care Products?
You can expect softer, smoother, moisturized, repaired, revitalized, and rejuvenated beard hair & skin when you try this conditioning, hydrating oil.

2. Is Castlebeard made for all skin types?
Yes, absolutely! All of Castlebeard's ingredients are intended for the most sensitive skin.

3. What are the ingredients used in Castlebeard formulas?
Our ingredients are the highest quality, organic oils and natural formulas to create a luxurious conditioning oil for your beard.

4. Can I use Castlebeard beard oil every day?
Yes, absolutely! We advise using Castlebeard beard oil as a conditioning oil for your beard every morning, but it's safe to use as often as you like.

5. What makes Castlebeard different from other beard oils?
Castlebeard does more than simply soften and smooth your beard hair it's designed to help beard growth, by hydrating your skin and conditioning your hair follicles. We selected the 9 best organic carrier oils specifically for being non-comodogenic, vitamin and mineral-rich, abundant antioxidants and other incredible skin benefits.

Organic Grape Seed oil contains antioxidants and linoleic acid that are healthy for both your body and skin. Organic Coconut Oil is a natural moisturizer, that's also known to repair skin. Argan Oil helps with inflammation, and contains Vitamin E that your skin loves. (And these are just a few!)

6. How do I use Castlebeard Beard Oil & Balm?

Beard Oil Instructions: Use daily after washing your face or a shower. Apply to a damp beard. Drop 2 - 5 drops of beard oil onto your palm and rub. Massage into face and beard, You want to get to the roots and the skin beneath your beard. You may gently use a beard comb to de-tangle your beard.

Beard Balm Instructions: Use daily after you shower. Apply to a dry beard for best results. Scrape out a dime sized amount of balm and rub between your palms. Run your fingers through your facial hair, starting from the neck and working up, making sure to rub balm into the skin and massage.

7. Will Castlebeard beard oil leave my beard hair greasy? 

No, Our beard oil quickly penetrates the surface of your skin, to condition your beard hair at its roots, to provide nutrients without leaving any grease or residue behind.